Are you shopping around trying to decide if you should hire an after-hours answering service to handle your calling customers? Take a look at the top 5 ways our digital call center can work for you 24 hours a day, 7 days a week and 365 days a year.
Benefits Of Our After-Hours Answering Service
1. We Make You Money While You Sleep
Warren Buffet put it best when he coined, “If you don’t find a way to make money while you sleep, you will work until you die.” When you give your leads and customers the opportunity to do business with you after normal business hours, you are creating a way to make money while you sleep.
Stop sending business revenue to voicemail each day at 5:00 pm. Forward your calls to a skilled team of virtual receptionists and learn firsthand why successful businesses use customer call centers. You customize and dictate how you would like our team to answer and handle your after-hour calls.
Give us the opportunity to show you how we can turn those ringing calls into paying, satisfied customers.
2. We Give You More Time in a Day
As a business owner, we know just how incredibly busy you are. You need to devote your time and energy into specific tasks that grow and maintain your business. When you are answering your business phone line, you are being taken away from more pressing matters.
Our after-hours answering service gives you more hours in the day by giving you the daily freedom to do what you do best; run your business. Imagine the extra time you will have to devote to your business when you no longer have to:
- Be distracted when working on a project or specific task to answer a ringing telephone.
- Be interrupted after-hours by your ringing mobile business line.
- Be tied down to the telephone; answering frequently asked questions that a virtual assistant could easily handle for you.
Tally up the time you spend each day on administrative tasks that could easily be handled by a telephone support team. Does it equate to more than $20 a month? If yes, it’s time to stop working harder and start working smarter with a digital call center at your beck and call.
3. We Provide Award Winning Answering Services
Many business owners feel the need to handle all of their customer communications in-house. You may think that someone else couldn’t possibly effectively handle your callers to your high standards. Our 30-year-old digital call center wants to make sure you understand our qualifications and track record. Once you realize that you are able to outsource your business calls without losing the quality of your customer service, you will start to see why hiring virtual assistance is the best option for you.
We recently posted an article that you can read and learn the details of our skills: Why We Enter and Win Telephone Answering Service Competitions. The fact is that we train our virtual receptionists to provide an exceptional customer experience for businesses like yours. There are certain practices that we commit to that have allowed us to take home quite a few customer service awards.
We offer month-to-month services and no long-term commitments, so you can try us out. Delegate your telephone handling to our digital call center and see what makes us special and unique.
4. We Handle Your Customer Inquiries #247
Our team works around the clock with flextime schedules so that we are able to be on standby, 24 hours a day, for your calling customers. Yes, we can answer your calls and provide detailed messages, but we can do a lot more than that.
Here are some of the services and custom teams our after-hours answering service can bring to your business:
- Telephone Answering and Message Taking
- Customer Service Phone Representatives
- Professional Dispatch Unit
- Telephone Order Taking and Payment Processing
- Virtual Scheduling Assistants
- Subscription and Account Management
- Virtual Help Desk and Contact Center
- Multilingual and Bilingual Telephone Agents
- Outsourced Billing Department
- Virtual Personal Assistants and Virtual Receptionists
Remember, when you hire a digital call center, you are only paying for the calls we take on your behalf. So even though we act as a full extension of your in-house personnel, you never have to pay for us to be on-call.
5. We Save Your Business Overhead Costs
For you to understand how much money we save your business in overhead costs, let’s visit an article we posted, The Power of a Virtual Receptionist. Taking a minimum and basic in-house receptionist salary, you are looking at an investment of, “$26,325 just for hours worked each year to hire an office receptionist. The business owner must then provide almost $3,400 dollars in paid time off and other benefits an internal receptionist requires. These figures don’t include the overhead and costs for providing health insurance, dental or accidental insurance.”
Our Orlando-based business answering service can be as little as $19.95 per month. This basic package brings you rates as low as $0.45 per call (and we even give you 50 free calls each month for additional savings). Hiring telephone support just makes cents.
The way a digital call center operates, you are essentially sharing a telephone support team with other clients of ours. This is how we are able to offer such low rates to assist you with your calling customers. We also have state of the art equipment on-site and software that allows us to completely customize your account. All virtual receptionist overhead costs, benefits and salaries are paid by us directly to our team of professionals.